pq999 Privacy Policy

This Privacy Policy ("Policy") describes how pq999 ("pq999", "Platform", "we", "us", "our") collects, uses, stores, shares and protects personal data submitted by or collected from users ("User", "you", "your") of the pq999 website located at pq999.cam and any associated services or features offered through the Platform.

pq999 is an online gaming information platform providing educational content on cricket betting, sports wagering, live casino gaming and responsible gambling, targeting Pakistani users. We take your privacy seriously and are committed to handling your personal data transparently, responsibly and in accordance with applicable data protection principles.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, IP address, device identifiers, payment details and usage data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, pq999.
• "Data Processor" means any third party that Processes Personal Data on behalf of pq999 under a data processing arrangement.
• "Cookies" means small text files placed on your device by the Platform to store preferences, session data and usage information.
• "KYC" means Know Your Customer — the identity verification process applied to Users before Withdrawals are processed.
• "Third Party" means any entity other than you and pq999.
• "Sensitive Data" means a subset of Personal Data requiring heightened protection, such as identification documents submitted for KYC purposes.

pq999 collects Personal Data in the following ways: directly from you when you register, interact with, or contact the Platform; automatically through your use of the Platform; and, in some cases, from third-party sources for identity verification or fraud prevention purposes.

pq999 uses the Personal Data it collects for the following purposes:

• Account Administration: Creating, maintaining and managing your User Account, including authentication and access control.
• Service Provision: Providing the gaming information, content and associated features of the Platform.
• Identity Verification (KYC/AML): Verifying your identity and age in compliance with applicable KYC and Anti-Money Laundering obligations, and processing Withdrawals accordingly.
• Transaction Processing: Processing Deposits, Withdrawals and related financial transactions through your chosen payment method.
• Responsible Gambling: Recording and enforcing responsible gambling settings — including deposit limits, loss limits, time limits, cooling-off periods and self-exclusion requests — to protect your wellbeing.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints and providing technical assistance.
• Security & Fraud Prevention: Detecting, investigating and preventing fraudulent activity, bonus abuse, money laundering and other illegal or prohibited conduct.
• Legal Compliance: Meeting applicable legal, regulatory and contractual obligations, including record-keeping requirements and responding to lawful requests from competent authorities.
• Platform Improvement: Analysing usage patterns, troubleshooting technical issues and improving the usability and functionality of the Platform.
• Marketing Communications: Sending you relevant promotional offers and updates where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.

pq999 does not use Personal Data for automated decision-making that produces significant legal effects without human review, except where required by law or strictly necessary for fraud prevention.

pq999 Processes your Personal Data on the following legal bases, depending on the nature and purpose of the Processing:

pq999 does not sell, rent or trade your Personal Data to any third party for their own marketing purposes. We may share your Personal Data only in the following limited circumstances:

• Service Providers & Data Processors: We engage trusted third-party service providers to support Platform operations — including payment processors, KYC/identity verification providers, cloud hosting providers, customer support platforms, analytics services and anti-fraud tools. These providers act as Data Processors under written agreements and are only permitted to use your data to perform services on our behalf.
• Legal & Regulatory Authorities: Where required by applicable law, court order or competent regulatory authority, pq999 may disclose Personal Data to law enforcement, government bodies or other competent authorities.
• Anti-Fraud & AML Purposes: Where there is a reasonable suspicion of fraudulent activity or money laundering, pq999 may share relevant data with fraud prevention organisations or financial intelligence bodies as required by law.
• Corporate Transactions: In the event of a merger, acquisition, restructuring or sale of assets, Personal Data may be transferred as part of that transaction, subject to equivalent privacy protections.
• With Your Consent: We may share data with third parties for other purposes where you have given explicit consent.

pq999 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account and for a defined period following Account closure, typically to meet applicable legal and AML record-keeping requirements.
• KYC & Identity Documents: Retained for the period required by applicable AML legislation following Account closure or the date of last transaction — often five or more years depending on jurisdiction.
• Transaction Records: Retained for the period required by applicable financial record-keeping obligations, generally a minimum of five years.
• Support & Correspondence Records: Retained for a reasonable period to allow resolution of any complaints, disputes or legal claims.
• Marketing Data: Retained until you withdraw consent or opt out, or until the data is no longer relevant to your relationship with pq999.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised. Where anonymisation is applied, the resulting data is no longer Personal Data and may be retained for analytical purposes without time limit.

The pq999 Platform uses Cookies and similar tracking technologies to enhance your experience, maintain sessions, remember your preferences, and collect usage analytics. The following cookie categories are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including session management, authentication tokens and security features. These cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: Used to understand how Users interact with the Platform — including pages visited, features used and technical errors encountered. This data is used in aggregate form to improve the Platform.
• Functional Cookies: Used to remember your preferences — including language settings, responsible gambling limit configurations and session options.
• Marketing & Targeting Cookies: Where consent is provided, these cookies may be used to deliver relevant promotional content based on your usage patterns.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. Where applicable law requires consent for non-essential cookies, we will request it before placing them.

pq999 implements a range of technical and organisational measures designed to protect your Personal Data from unauthorised access, disclosure, alteration or destruction. These measures include but are not limited to:

• HTTPS/SSL encryption across all Platform pages and data transmissions;
• Encrypted storage of sensitive data, including identity documents and payment information;
• Access controls limiting internal access to Personal Data on a need-to-know basis;
• Regular security assessments and vulnerability monitoring;
• Secure data processing agreements with third-party service providers; and
• Staff training on data protection obligations and secure data handling.

While pq999 takes reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. Users are encouraged to use strong, unique passwords and to contact support immediately if they suspect unauthorised access to their Account.

Depending on your jurisdiction, you may have the following rights in relation to your Personal Data held by pq999. We will respond to all valid requests within a reasonable timeframe, subject to identity verification and applicable legal constraints.

To exercise any of the above rights, please contact pq999 support at the details provided in Section 15. We may require identity verification before processing your request. Please note that some rights may be limited where they conflict with applicable legal obligations or third-party rights.

The pq999 Platform is strictly intended for adults. Access by individuals under the age of 18 — or the higher minimum age required by the applicable operator or licence jurisdiction — is not permitted under any circumstances.

pq999 does not knowingly collect Personal Data from individuals under the minimum eligible age. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. Parents or guardians who believe a minor has registered on the Platform are encouraged to contact support immediately.

The pq999 Platform may contain references to third-party payment services, technology providers or support tools. This Policy applies solely to Personal Data collected and Processed by pq999 through the Platform.

pq999 is not responsible for the privacy practices or data handling policies of any third-party service providers, payment processors or linked platforms. Users interacting with third-party services — including payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — do so subject to those third parties' own privacy policies and terms. These references are educational only and do not imply endorsement of gambling by any payment provider.

As an internationally operating platform, pq999 may transfer Personal Data to servers, service providers or processors located outside Pakistan. Where such transfers occur, pq999 takes reasonable steps to ensure that appropriate safeguards are in place to protect your Personal Data, consistent with applicable data protection standards.

These safeguards may include contractual protections, technical security measures or adherence to recognised data transfer frameworks. Where you are a Pakistani User, please be aware that your data may be transferred to jurisdictions that have different data protection laws than those applicable in Pakistan.

pq999 may update or revise this Privacy Policy from time to time to reflect changes in our practices, Platform features, legal obligations or applicable data protection standards. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify Users via the Platform or their registered email address.

Your continued use of the Platform following notification of changes constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically. If you do not agree with any revisions, you should cease using the Platform and may request Account closure.

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the pq999 Data Protection team through the following channel:

For responsible gambling-related data requests — such as records of self-exclusion, deposit limits or cooling-off periods — please also contact support and identify the nature of your request clearly. These requests are prioritised.

For general Platform enquiries, please visit our FAQ page or navigate to the relevant section of the Platform.